Bilingual Client Navigator Volunteer

Are you passionate about making a difference in your community and proficient in another language? Community Tax Aid is seeking enthusiastic Bilingual Client Navigators to join our vibrant team! This is the perfect opportunity for someone who loves helping others and wants to ensure that language is no barrier to receiving top-notch tax assistance.

Key Responsibilities:

• Provide a warm welcome to clients as they begin their tax preparation journey, ensuring they feel comfortable and informed.
• Assist clients with the intake process by helping them understand and complete the necessary forms.
• Accompany clients throughout the tax preparation process, offering real-time translation services and answering any questions they may have.
• Serve as the liaison between clients and tax preparers, ensuring clear communication and a seamless experience.
• Support the tax site team in creating a friendly and inviting atmosphere where every client leaves feeling taken care of.

What You Bring:

• Fluency in English and Spanish, Mandarin, or Amharic
• A friendly, approachable demeanor, and a passion for community service.
• Excellent communication skills and a desire to assist people from diverse backgrounds.
• Patience and the ability to explain forms and processes in a straightforward way.
• A commitment to confidentiality and ethical handling of sensitive information.

What's In It For You:

• A chance to meet new people from all walks of life and be part of a team that's making a tangible difference.
• An opportunity to use your language skills to empower others and bridge communication gaps.
• A rewarding experience where you’ll witness the direct impact of your help on individuals in your community.
• The ability to learn more about the tax process without the pressure of handling tax documents.

When we would need you: 

• Wednesday Evenings
• Saturday Morning and Afternoon Shift

No prior experience with taxes is required—we’re looking for compassionate, bilingual individuals eager to assist. Join us at Community Tax Aid and be the guiding light for our clients, ensuring they navigate their tax preparation with ease and confidence. Ready to make tax season a breeze for someone in need? Come aboard as a Bilingual Client Navigator! Sign up and we will find the shift that work best for your location and time needs.

If you are interested in being a volunteer, please email volunteer@communitytaxaiddc.org to get connected with training and the IRS certification you will need before volunteering.