Online Volunteer Engagement Training Series for NEW and Seasoned Staff

March 31-May 19, 2022

The Volunteer Engagement Training Program (VETP,) developed by Points of Light and its HandsOn Network affiliates, is a series of seven, 2.5 hours modules that provides a comprehensive understanding of the components of a volunteer program. Volunteer administrators and anyone who has responsibility for recruiting, coordinating, or managing volunteers will benefit from the interactive curriculum, which is based on the latest research and best practices in the industry.

The series will address motivators for engagement, conducting assessments, risks, screening techniques, training volunteers on bias and building equitable environments, performance issues, and much more. The sessions will be facilitated by our peers of HandsOn Northwest North Carolina and Volunteer Alexandria. Participants can select the entire series for $150 or individual sessions for $25 each. Click HERE to register.

March 31: Establishing the Framework: includes describing volunteerism and its role in civic life today; how to apply a volunteer-centered framework to volunteer engagement; ways to identify elements of volunteer engagement; and an exploration of barriers to and motivators for volunteer engagement. Register HERE
April 7: Planning for Volunteer Engagement: covers describing the many steps of volunteer engagement; learning how to conduct a volunteer engagement assessment; risks to consider when deciding how to engage volunteers; and identifying resources and support needed to effectively engage volunteers. Register HERE
April 14: Opportunities and Outreach: examines the trends in volunteerism and how they might inform opportunities and outreach; position descriptions with a volunteer experience lens; exploration of targeted recruitment concepts and consideration of potential audiences; and developing an outreach strategy. Register HERE
April 28: Intake and Onboarding: Defines techniques for screening, interviewing and matching volunteers with positions; ways to describe the difference between and importance of orienting and training volunteers and staff; designing effective volunteer orientation; and assessing training needs and designing training to equip volunteers and staff. Register HERE
May 5: Creating Equitable Environments: Examines the goal of creating an equitable environment for volunteers; helps participants articulate the benefits of creating a culture of belonging within their volunteer program; explores various methods for building equitable environments; and identifies further resources to assist in creating equitable environments. Register HERE
May 12: Supervision and Support: Articulates the benefits of supporting and supervising volunteers; designing and implementing strategies for volunteer supervision and support; explores the causes of and options for addressing volunteer performance problems; and identifying effective ways to reward and recognize volunteers. Register HERE
May 19: Evaluation: Explores ways to build a foundation for evaluating volunteer engagement; how to recognize the difference between program evaluation and stakeholder evaluation; explores impact statements, mutual feedback, and stakeholder satisfaction surveys to improve outcomes for volunteers, staff and the organization as a whole. Register HERE

Cost: This program is mostly grant funded and therefore, we are able to offer the entire series for $150. Per session: $25/person. If payment is a barrier to this training, please contact us. 


Resources for Volunteer Management

The Value of Volunteer Time per hour for 2021 is $28.46 (The Independent Sector)

Volunteer Management Guides:

Review the 101 Basic Guide to help you to get started and run your program. 

Volunteer Screening Trends & Best Practices Report 2017 
Volunteer Solutions's Volunteer Handbook.

Enhancing the Volunteer Lifecycle booklet – courtesy of Verified Volunteers. You’ll learn how to: 

  • Better develop and define volunteer positions so both your organization and your volunteers benefit.
  • Get the right people in the right volunteer roles, and set volunteers up for success with proper training and support.
  • Keep volunteers engaged by clearly communicating volunteer impact and outcomes. 

Be sure to become a member of the Norhern Virginia Association of Volunteer Administrator (NVAVA).  NVAVA promotes professionalism of volunteer administration, offers educational opportunities for members and provides a forum for mutual exchange of ideas.  it also provides networking opportunities among members and increase awareness and cooperation among organizations utilizing volunteer.  Learn more and to register your organization.


  • DC Bar Pro Bono/CED Project: Lauren Paley, Project Coordinator: 202-737-4700 ext. 3357,  Website:  They offer free legal advice and workshops. 

  • Points of Light Institute: hosts National Volunteer Week and a national conference. Website:

  • Maryland Governor’s Office of Service and Volunteerism:   Go here for Maryland volunteer statistics, contacts for volunteer centers, and access to volunteer coordinator networks.

  • Maryland Council of Directors of Volunteer Services:  This organization provides resources to Volunteer Coordinators throughout the state, and holds networking activities, trainings, and other useful services.


  • Creating Great Visitor Experiences: A Guide for Museums, Parks, Zoos, Gardens and Libraries by Stephanie Weaver (2007).

  • Volunteer Management Audit, 2003, Susan Ellis, United Way of America, Community Partnerships and Volunteer Initiatives

  • Volunteer Management: Mobilizing all the Resources of the Community, 2nd edition, 2007, Steve McCurley and Rick Lynch, ISBN: 0-911029-45-1

Web Sites

  • Energize, Inc.,  Susan J. Ellis's site, "especially for leaders of volunteers."  Includes a volunteer management bookstore, library, referral network, job bank, monthly essays with responses welcomed, etc.

  • E-Volunteerism,  This “electronic journal of the volunteer community" is edited by Susan J. Ellis and Steve McCurley.  It includes articles, discussion groups, and other information on volunteer management.  

  • Service Leader’s Virtual Volunteering Project, The Virtual Volunteering Project provides resources for two kinds of volunteer services: Technical Assistance, which includes online research or providing a particular expertise to the agency; and Direct Contact, which connects the volunteer and client via email, chat room, or other media.

  • Volunteer Today ,  Managed by volunteerism consultant Nancy Macduff, this site is an electronic gazette for volunteerism.  Particularly helpful is the current news in the field and a calendar of events.