The newly formed Office of Visitor Experience within the Smithsonian's National Museum of Natural History would like to extend the opportunity of joining our newest volunteer endeavor, The Visitor Concierge Program.
The Visitor Concierge program is a new, keystone program of the Office of Visitor Experience that recruits and trains world-class volunteers to engage with and inspire the myriad of visitors who visit the museum each day.
The Museum programs over 385k square feet of public space with exhibitions, films, interactive experiences and amenities, and only a well-informed visitor-centric staff can transform a visit into a meaningful experience. As Concierge, volunteers will be available to Museum visitors to orient and enhance experiences throughout the Museum, including but not limited to greeting/orienting families, (school) groups and providing Museum Highlights Tours.
The Concierge will be available to Museum visitors to orient and enhance experiences throughout the Museum, including but not limited to greeting/orienting families, (school) groups and providing Museum Highlights Tours.
They will serve in central locations throughout the Museum to welcome visitors, and discern for visitors where within over 15 exhibitions their interests lie and how best to connect each of these awesome experiences to one another.
The Concierge team will become the primary response team that helps build itineraries for visitors to the Smithsonian's Museum of Natural History.
Those interested in volunteering for the Visitor Concierge Program are asked to fill out an application at the following link:
All applicants will be interviewed by the Office of Visitor Experience, and if selected, must complete Visitor Concierge Training.